LEGAL
Transparency and Commitment.
Terms & Conditions
1. INTRODUCTION AND ACCEPTANCE OF TERMS
Welcome to ALUNÁRA. By accessing, browsing, or using our website www.alunara.life, or by purchasing any of our products, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions without reservation or limitation. This document constitutes a binding legal agreement between you and ALUNÁRA. If you do not agree with any part of these terms, you must refrain from using our services or purchasing our products immediately. The company reserves the right to restrict access to any user who fails to comply with the stipulations of this agreement.
Continued use of the platform or the acquisition of products implies tacit acceptance of any future updates to these terms. It is the sole responsibility of the user to periodically review this document to remain informed of the current conditions governing the commercial relationship. ALUNÁRA operates from the Republic of Guatemala and makes no representation that materials or services are appropriate or available for use in other locations; compliance with local laws applicable in your jurisdiction is the user’s responsibility.
2. GENERAL DESCRIPTION OF SERVICES
ALUNÁRA is engaged in the marketing of products focused on wellness and rest, including but not limited to luxury pillows and related accessories. The company reserves the absolute right to modify, suspend, or discontinue the offering of any product or service at any time and without prior notice. Product descriptions, images, and representations on the website are for reference and illustrative purposes only; the company does not guarantee that the display of colors or textures on the user’s screen will be accurate, nor that the final product will match the displayed images exactly.
Product availability is subject to stock and the company’s operational capacity, which may vary without the need for prior notification to the customer. ALUNÁRA reserves the right to limit the sales of its products or services to any person, geographic region, or jurisdiction as it deems appropriate at its sole discretion. Furthermore, the company reserves the authority to limit the quantities of any product or service offered and may reject orders that, in the company’s exclusive judgment, appear to be placed by dealers, resellers, or unauthorized distributors.
3. BASIC RESPONSIBILITIES
The user agrees to provide current, complete, and accurate information for all purchases and transactions made in our store. It is the customer’s sole responsibility to keep their account information updated, including email address, credit card numbers, and expiration dates, so that we may complete transactions and contact you as needed. ALUNÁRA assumes no liability for delivery failures or communication issues resulting from incorrect, incomplete, or outdated data provided by the user.
The use of purchased products is the sole responsibility of the customer. The user agrees to use ALUNÁRA products only for their intended purposes and in a lawful manner. It is strictly prohibited to use our products for any illegal or unauthorized purpose, or to violate any laws in your jurisdiction during the use of the service. The company shall not be held liable for misuse, negligence, or use contrary to general instructions that the customer may apply to the products, nor for any physical or material consequences derived thereof.
4. INTELLECTUAL PROPERTY
All content present on the website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the exclusive property of ALUNÁRA or its content suppliers and is protected by intellectual property laws in force in Guatemala and international treaties. The ALUNÁRA brand, as well as its trade dress, may not be used in connection with any product or service that is not owned by us, in any manner that is likely to cause confusion among customers, or that disparages or discredits the company.
The user is granted a limited, non-exclusive, and revocable license to access and make personal use of the website, but not to download (other than page caching) or modify any portion of it without the express written consent of ALUNÁRA. Any unauthorized use of the material, including reproduction, modification, distribution, transmission, republication, display, or performance of the content of this site is strictly prohibited and may result in civil and criminal legal actions.
5. PAYMENT POLICY
Prices for our products are subject to change at any time without prior notice. ALUNÁRA reserves the right to modify or discontinue the service (or any part or content thereof) without prior notification. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service. Payment processing is conducted through third-party platforms; therefore, the company does not store complete financial data and is not responsible for errors, security breaches, or technical issues arising from such external payment platforms.
Confirmation of a purchase order does not constitute final acceptance by ALUNÁRA. We reserve the right to refuse or cancel any order for any reason, including, but not limited to, pricing errors, inaccuracies in product information, or suspicion of fraud. In the event that a charge is made and the order is subsequently canceled by the company, a refund will be processed according to internal procedures and bank processing times, without generating any right to additional compensation for the customer.
6. CANCELLATIONS
ALUNÁRA reserves the right to accept or reject order cancellation requests at its sole discretion. Cancellation requests by the customer will be evaluated individually and will be subject to the status of order processing at the time of the request. There is no guarantee regarding the possibility of canceling an order once it has entered the logistics or preparation system. Should the company decide to approve a cancellation or return, it shall be governed by the internal policies in force at that time, and deductions for administrative or management expenses may apply as appropriate.
Any product return or exchange will be subject to verification of the product’s condition by our quality control team. ALUNÁRA reserves the right to reject returns of products that, in its judgment, show signs of use, damage, tampering, or do not have their original packaging in acceptable conditions. The company is not obligated to perform exchanges or returns due to subjective customer dissatisfaction or errors in product selection by the user, except where applicable law imperatively requires it and to the minimum extent required.
7. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ALUNÁRA, its directors, employees, affiliates, agents, contractors, interns, suppliers, and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from the use of any of the services or products acquired.
Our products are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. ALUNÁRA does not guarantee that the use of our products will correct pre-existing physical, medical, or sleep issues. The use of the pillow and other products is the user’s decision, and the company disclaims responsibility for specific results or subjective health benefits.
8. CONFIDENTIALITY
Personal information submitted through the store is governed by our internal data management. ALUNÁRA implements reasonable measures to protect user information; however, the user acknowledges that no data transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security nor be held responsible for unauthorized access, hacking, or data leaks beyond our direct control or that are the responsibility of third-party service providers.
The company reserves the right to disclose personal information if required by law or if the user violates our Terms of Service. Furthermore, we may share generic and aggregated non-personally identifiable information with third parties for marketing, advertising, or other commercial uses. The user agrees that electronic communication is the primary means of contact and that any notice sent to the provided email address shall be deemed delivered and effective.
9. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services or products shall be governed by and construed exclusively in accordance with the laws of the Republic of Guatemala. Any dispute, controversy, or claim arising out of or in relation to these terms, their breach, termination, or validity, shall be resolved by the competent courts of Guatemala City.
The user expressly waives any other venue or jurisdiction that might correspond to them by reason of their present or future domicile or for any other cause. The failure of ALUNÁRA to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. If any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these terms, without such determination affecting the validity and enforceability of any other remaining provisions.
10. CONTACT INFORMATION
For any inquiries related to these Terms of Service or the products offered, the user may contact us via email at wellness@alunara.life. The receipt of emails does not imply an immediate obligation to respond nor the acceptance of claims or requests raised therein.
ALUNÁRA will address received communications according to its operational availability and order of arrival, reserving the right not to respond to communications considered spam, offensive, irrelevant, or not originating from verified customers or legitimate users of the platform. The contact information provided is the sole official channel for the receipt of legal or administrative notifications.
11. FORCE MAJEURE
ALUNÁRA shall not be liable for total or partial non-compliance, nor for delays in the fulfillment of its obligations, when such non-compliance or delay is due to causes of force majeure or acts of God. Force majeure shall be understood as any event beyond the reasonable control of the company, including, but not limited to: natural disasters, pandemics, epidemics, strikes, civil unrest, wars, acts of terrorism, telecommunications network failures, power supply interruptions, global supply chain issues, government restrictions, or embargoes.
In the event of a force majeure occurrence, the company’s obligations shall be suspended for the duration of the cause preventing their fulfillment, extending the deadline for such fulfillment for a period equal to the duration of the force majeure cause. If the situation persists for a time deemed excessive by the company, ALUNÁRA may, at its sole discretion, cancel the affected orders without any liability beyond the refund of the amount paid, if applicable and subject to financial possibilities at that time.
12. CHANGES TO TERMS
The user can review the most current version of the Terms of Service at any time on this page. ALUNÁRA reserves the right, at its sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is the user’s responsibility to check our website periodically for changes.
Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. The company is under no obligation to individually notify users of modifications made, with publication on the website being sufficient notice for all legal purposes.
Privacy Policy
1. INTRODUCTION AND SCOPE
Welcome to ALUNÁRA. This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users of the www.alunara.life website. By accessing or using our services, you acknowledge that you have read, understood, and agreed to be bound by the terms of this policy without reservation. This document applies to the website and all products and services offered by ALUNÁRA. We reserve the right to process data according to our operational criteria and internal policies, which may evolve over time to adapt to new commercial realities or regulatory requirements.
Your continued use of our platforms constitutes your express and informed consent to the data practices described herein. If you do not agree with any part of this policy, you must refrain from using our services immediately. This policy is designed to comply with minimum legal standards while preserving our ability to operate efficiently; therefore, nothing in this document shall be interpreted as creating obligations beyond those strictly mandated by applicable law. We assume no responsibility for the privacy practices of third-party websites that may be linked to or from our services.
2. INFORMATION WE COLLECT
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available. The types of personal data we may collect include, but are not limited to, names, surnames, country or region, physical address, city, department or state, postal code, phone number, and email address. We collect this information only if users voluntarily submit such information to us or if it is necessary for the execution of a commercial transaction.
In addition to the information you provide directly, we may collect non-personal identification information about users whenever they interact with our site. This may include the browser name, the type of computer, and technical information about users’ means of connection to our site, such as the operating system and the Internet service providers utilized, along with other similar information. We reserve the right to collect any data point we deem necessary for our commercial operations and fraud prevention mechanisms, subject to our internal policies and business criteria.
3. HOW WE USE INFORMATION
ALUNÁRA collects and uses users’ personal information for legitimate business purposes, including but not limited to improving customer service, personalizing the user experience, and processing transactions efficiently. We may use the information users provide about themselves when placing an order only to provide service to that order and to maintain our internal records. We do not share this information with outside parties except to the extent necessary to provide the service or as required by our operational logistics. Furthermore, we may use the email address provided to send user information and updates pertaining to their order, as well as to respond to their inquiries, questions, and other requests.
We may also use the information collected to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. This data helps us to improve our products and services and to develop new offerings. By providing your information, you grant us the right to use your data for marketing and promotional purposes, subject to your right to opt-out where required by law. We reserve the right to process data according to our operational criteria to ensure the sustainability and growth of our business.
4. DATA STORAGE AND SECURITY
We adopt data collection, storage, and processing practices and security measures that we consider appropriate to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. However, the user acknowledges that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot and do not guarantee its absolute security.
ALUNÁRA assumes no liability for any security breach, hacking, data loss, or unauthorized access that occurs despite our implementation of reasonable security measures. The user is solely responsible for maintaining the confidentiality of their account credentials and for restricting access to their computer or device. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to modify our security protocols at any time according to our technical and operational availability without prior notice.
5. SHARING INFORMATION WITH THIRD PARTIES
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. Additionally, we may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters, processing payments, or managing logistics. We may share your information with these third parties for those limited purposes.
We do not assume responsibility for the use that third parties make of the information provided to them for the execution of services. Our liability is limited to the transfer of data to reputable providers, but we do not control their internal data processing policies. We reserve the right to change our service providers and partners at our sole discretion without the obligation to notify users, provided that such changes do not materially degrade the level of data protection required by applicable law.
6. USER RIGHTS REGARDING THEIR DATA
Users may have certain rights regarding their personal data under applicable local laws, which may include the right to access, correct, or request the deletion of their personal information. To exercise these rights, users must contact us through the official channels provided in this policy. We will respond to such requests subject to our operational availability and within a timeframe that we consider reasonable, or as strictly mandated by law. We reserve the right to verify the identity of the requester before processing any request to protect the privacy and security of our records.
Please note that we may retain certain information as required by law or for legitimate business purposes, such as record-keeping and fraud prevention. The exercise of some rights may limit or prevent us from providing certain services or products to you. We do not commit to specific response times beyond what is legally mandatory, and we reserve the right to reject requests that are frivolous, vexatious, or impractical to fulfill due to technical limitations.
7. USE OF COOKIES AND SIMILAR TECHNOLOGIES
Our site may use “cookies” and similar tracking technologies to enhance the user experience. This includes, but is not limited to, tools such as Google Analytics, Google Search Console, Microsoft Clarity, and Microsoft Webmaster Tools. These technologies help us understand how users interact with our website, identify technical issues, and optimize our marketing strategies. User’s web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them.
Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly. By continuing to use our website without changing your browser settings, you consent to our use of cookies and other tracking technologies. We assume no responsibility for the data collection practices of third-party analytics providers, as their operations are governed by their own privacy policies and terms of service.
8. INTERNATIONAL DATA TRANSFERS
ALUNÁRA operates primarily from Guatemala, but our digital infrastructure and service providers may be located in various jurisdictions around the world. Consequently, your information may be transferred to, stored, and processed in countries other than your country of residence, which may have data protection laws that are different from those of your country. By submitting your information and using our services, you expressly consent to such transfers, storage, and processing outside of your jurisdiction.
We implement measures we consider reasonable to ensure that your data is treated securely during these transfers. However, we do not guarantee that the data protection standards in recipient countries will be identical to those in your country of origin. We maintain the flexibility to transfer data to any jurisdiction necessary for our business operations, subject to our internal policies and commercial criteria.
9. PROTECTION OF MINORS
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our files. However, we do not assume responsibility for verifying the age of our users.
It is the responsibility of parents or legal guardians to monitor their children’s internet usage. If you believe that we might have any information from or about a child, please contact us. We reserve the right to terminate accounts or block access to users who we suspect are under the legal age limit, at our sole discretion.
10. CHANGES TO THE PRIVACY POLICY
ALUNÁRA has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
We are not obligated to provide individual notice of changes to this policy. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes. We reserve the right to modify our privacy practices according to our needs without prior consultation.
11. CONTACT FOR PRIVACY MATTERS
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at wellness@alunara.life. Please note that sending a communication does not create an immediate obligation for us to respond or to act upon your request, except as required by law.
We will address inquiries according to our technical and operational availability. We reserve the right to ignore or discard communications that are deemed to be spam, abusive, or irrelevant to privacy matters.
12. APPLICABLE LEGISLATION
This Privacy Policy and any disputes related to it or to the handling of your data shall be governed by and construed in accordance with the laws of the Republic of Guatemala, without regard to its conflict of law principles. Any legal action or proceeding arising under this Policy will be brought exclusively in the courts located in Guatemala.
By using our services, you waive any objection to the jurisdiction and venue of such courts. If any provision of this policy is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this policy shall otherwise remain in full force and effect.
Cookie Policy
1. INTRODUCTION AND DEFINITION OF COOKIES
This Cookie Policy explains how ALUNÁRA uses cookies and similar tracking technologies when you visit our website www.alunara.life. By accessing, browsing, or using our website, you expressly consent to the use of cookies as described in this policy, subject to the settings you may choose in your browser. We define “cookies” broadly to include not only traditional HTTP cookies but also pixels, beacons, local storage, scripts, and any other data collection technology we may implement in the future. These technologies allow us to collect information about your browsing habits, device specifications, and interactions with our platform to ensure the proper functioning of our services and to optimize our commercial operations.
We reserve the right to implement new tracking technologies at any time without prior notice, as we deem appropriate for our operations. The use of the term “cookies” in this policy is intended to be illustrative and not exhaustive, covering any mechanism that stores or accesses data on a user’s device. Our primary goal in using these technologies is to enhance the user experience, analyze trends, and administer the website effectively, but we do not guarantee that the deployment of these technologies will result in a specific level of site performance or customization for every user.
2. TYPES OF COOKIES WE USE
We may use various types of cookies depending on our operational needs and technical requirements. These generally fall into categories such as session cookies, which are temporary and expire once you close your browser, and persistent cookies, which remain on your device for a period determined by us or by the cookie’s internal settings. We may also utilize first-party cookies, which are set directly by us, and third-party cookies, which are set by external domains or service providers we partner with. The specific classification of cookies we use is subject to change based on our technical infrastructure and business strategies.
We do not commit to maintaining a static list of cookies, as the dynamic nature of e-commerce requires constant updates to our technological stack. Therefore, the types of cookies active on our site at any given moment may vary. We reserve the right to categorize cookies according to our internal criteria and to modify these categories as we see fit. By using our site, you acknowledge that the mix of session and persistent, as well as first and third-party cookies, is fluid and determined solely by ALUNÁRA’s operational discretion.
3. PURPOSE AND USE OF COOKIES
The cookies we deploy serve multiple purposes, including but not limited to essential security functions, load balancing, and user authentication. We use these technologies to remember your preferences, such as language settings or items in your shopping cart, and to assist in the seamless navigation of our website. Additionally, we utilize cookies for analytical and performance purposes to understand how visitors interact with our content, which allows us to improve our services. We may also use cookies for marketing and advertising purposes to deliver relevant content to you on and off our site, according to our commercial interests.
While we strive to use cookies to enhance functionality, we do not guarantee that the use of cookies will prevent all errors or interruptions in service. The data collected through these technologies helps us identify issues and optimize our platform, but the extent of this optimization is subject to our technical availability and resource allocation. We reserve the right to process data collected via cookies for any legitimate business purpose we deem necessary, including fraud prevention and the protection of our intellectual property rights.
4. THIRD-PARTY COOKIES
Our website incorporates cookies and tracking technologies from third-party service providers to facilitate analytics, advertising, and social media integration. These providers may include, but are not limited to, Google (Analytics, Search Console), Microsoft (Clarity, Webmaster Tools), and other partners we may engage with in the future. These third parties may collect information about your online activities over time and across different websites. We do not control the specific cookies used by these third parties nor their data processing policies, and we assume no responsibility for their practices or the security of the data they collect.
The inclusion of third-party services on our website does not imply an endorsement of their privacy practices. We maintain the flexibility to change, add, or remove third-party providers at our sole discretion without the obligation to notify users individually. It is the user’s responsibility to review the privacy and cookie policies of these third parties to understand how they handle data. ALUNÁRA expressly disclaims any liability for damages or privacy breaches resulting from the use of third-party cookies or the actions of external vendors.
5. MANAGEMENT AND CONTROL OF COOKIES
You have the ability to accept or decline cookies through your web browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please be aware that disabling cookies may prevent you from taking full advantage of the website and may render certain features or services unavailable or non-functional. We do not guarantee the functionality of our site if you choose to block or delete cookies, and we are not responsible for any degraded user experience that results from such actions.
We do not provide a proprietary tool for managing individual cookies on our site beyond what is legally required in specific jurisdictions, relying instead on the standard controls provided by web browsers. It is your responsibility to manage your device’s settings according to your privacy preferences. Any mechanism we might provide to manage consent is subject to our operational availability and may be updated or removed at our discretion. We assume no liability for the failure of browser settings or third-party tools to effectively block or manage cookies.
6. ESSENTIAL VS. NON-ESSENTIAL COOKIES
We categorize certain cookies as “essential” or “strictly necessary” because they are required for the technical operation of our website, such as secure login, transaction processing, and fraud detection. These cookies cannot be switched off in our systems without critically affecting the site’s functionality. We reserve the right to determine which cookies fall into this category based on our technical assessment. Other cookies, such as those used for analytics or marketing, may be considered non-essential, and their use may depend on your consent where required by applicable law.
However, the distinction between essential and non-essential cookies is subject to our operational criteria and may evolve as our website’s functionality changes. We do not commit to a permanent classification of any specific cookie. In jurisdictions where implicit consent is permitted, your continued use of the site constitutes acceptance of both essential and non-essential cookies. We reserve the right to deploy any technology we deem critical for our business continuity and security without prior specific consent, to the maximum extent permitted by law.
7. DURATION OF COOKIES
The duration for which cookies remain on your device varies significantly depending on the type of cookie and its specific purpose. Some cookies are deleted immediately upon closing your browser, while others may persist for months or years to ensure continuity of your user experience or for long-term analytics. We do not commit to specific expiration dates for any cookies, as these parameters are subject to change based on our technical needs and the default settings of our third-party providers.
We reserve the right to adjust the lifespan of our cookies as we consider necessary for our operations. Users should not assume that cookies will expire within a specific timeframe. It is the user’s responsibility to manually clear cookies from their device if they wish to ensure their removal before the expiration period set by the technology. We assume no responsibility for data retained on your device due to persistent cookies that have not yet reached their expiration date.
8. INTERNATIONAL DATA TRANSFERS
Given the global nature of the internet and our business, the data collected through cookies may be transferred to, stored, and processed in countries outside of your jurisdiction, including but not limited to Guatemala, the United States, and member states of the European Union. By using our website and consenting to our use of cookies, you acknowledge and agree to the transfer of your data to countries that may have different data protection laws than your country of residence.
We implement measures we consider reasonable to protect your data during these transfers, but we do not guarantee that international data protection standards will be identical to those in your home country. We maintain the flexibility to transfer cookie data to any location where we or our service providers maintain facilities, subject to our operational requirements. Your continued use of the site constitutes your express consent to such international processing and transfer of data.
9. UPDATES TO THIS POLICY
ALUNÁRA reserves the right to modify, amend, or replace this Cookie Policy at any time and at our sole discretion. Any changes will be effective immediately upon posting the updated policy on our website. We may, but are not obligated to, provide additional notice of significant changes. It is your responsibility to review this page periodically to stay informed about our use of cookies and related technologies.
Your continued use of the website after any changes to this policy constitutes your acceptance of the revised terms. We do not commit to notifying users of every technical change in our cookie deployment, as this would hinder our operational agility. We reserve the right to alter our practices regarding cookies and tracking technologies according to our evolving business needs without prior consultation.
10. CONTACT INFORMATION
If you have questions regarding this Cookie Policy or our use of tracking technologies, you may contact us at wellness@alunara.life. Please note that while we provide this contact channel for your convenience, we do not commit to a specific response time or to the resolution of technical inquiries related to browser settings or third-party software.
We will address inquiries according to our availability and internal priorities. We reserve the right to disregard communications that are not directly related to the scope of this policy or that we deem to be abusive or spam. This email address is the sole official channel for inquiries regarding our cookie practices.
11. APPLICABLE LEGISLATION
This Cookie Policy and any disputes arising from the use of cookies on our website shall be governed by the laws of the Republic of Guatemala. While we strive to comply with international standards such as the GDPR or CCPA where applicable to our operations, the interpretation of this policy shall be primarily subject to Guatemalan jurisdiction.
By using our site, you agree to submit to the exclusive jurisdiction of the courts of Guatemala for any matter related to this policy. If any provision of this document is found to be invalid or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, while the remaining provisions shall remain in full force and effect.
Accessibility
1. STATEMENT OF COMMITMENT TO ACCESSIBILITY
ALUNÁRA is dedicated to the principle of inclusivity and strives to provide a digital experience that is accessible to the widest possible audience, regardless of technology or ability. We acknowledge the importance of digital accessibility as a fundamental aspect of our customer service and brand values. However, we also recognize that achieving total accessibility is an ongoing process that involves constant adaptation to new technologies and standards. Therefore, our commitment is to make reasonable efforts, within our operational capabilities and available resources, to ensure that our website and products are accessible to individuals with disabilities.
We approach accessibility as a continuous journey rather than a finite destination. While we aim to align our digital presence with best practices, we do not guarantee that every component of our service will be error-free or fully accessible at all times. Our efforts are guided by a good-faith intention to remove barriers, subject to the technical and economic feasibility of implementing specific solutions. We reserve the right to prioritize accessibility improvements based on our internal criteria, customer feedback, and the impact on our overall business operations.
2. APPLICABLE ACCESSIBILITY STANDARDS
To guide our accessibility efforts, ALUNÁRA uses the Web Content Accessibility Guidelines (WCAG) developed by the World Wide Web Consortium (W3C) as a primary reference framework. We aspire to align our web content with these guidelines to the extent that is commercially and technically reasonable for our organization. While we look to standards such as WCAG 2.1 as a benchmark for our development and design decisions, we do not claim strict or full conformance with any specific level of these guidelines at any given moment. Our adoption of these standards is voluntary and serves as a roadmap for improvement rather than a binding legal commitment to perfection.
In operating across multiple jurisdictions, including the United States and the European Union, we acknowledge various legal frameworks such as the Americans with Disabilities Act (ADA) and applicable European directives. We strive to comply with the essential requirements of these regulations regarding non-discrimination and digital access. However, our compliance strategy is based on a flexible interpretation that accounts for the size of our business, the nature of our products, and the evolving interpretation of these laws. We maintain the discretion to interpret these standards in a manner that balances accessibility needs with our operational reality.
3. IMPLEMENTED ACCESSIBILITY MEASURES
ALUNÁRA implements various measures to support accessibility within our digital environment, which may include integrating accessibility considerations into our internal design and procurement processes. We strive to educate our team on the importance of inclusive design and, where feasible, we utilize automated tools to identify and address potential barriers. These measures are applied according to our available resources and technical expertise, and we do not commit to a specific schedule of audits or training sessions. Our approach is to address accessibility issues as they are identified and prioritized, rather than adhering to a rigid implementation protocol.
We also endeavor to work with third-party vendors and platform providers who share our commitment to accessibility. However, given the complexity of the digital supply chain, we cannot control or guarantee the accessibility measures taken by external partners. Our implementation of accessibility features is subject to the limitations of the platforms and software we utilize to operate our e-commerce business. We reserve the right to modify our internal accessibility measures and strategies at any time without prior notice, as we deem appropriate for our business objectives.
4. ACCESSIBILITY OF WEBSITE AND DIGITAL CONTENT
We are actively working to improve the user experience of our website, www.alunara.life, for all visitors. This includes efforts to provide text alternatives for non-text content, ensure keyboard navigability, and maintain consistent navigation structures where possible. Notwithstanding these efforts, users may encounter areas of the site that are not yet fully optimized for all accessibility needs. We do not guarantee that all features, specifically those reliant on complex interactive elements or third-party integrations, will function perfectly with every type of assistive technology.
Our website may contain multimedia content, such as videos and images, which we strive to make accessible through captions or descriptions when resources permit. However, we do not commit to providing alternative formats for every piece of legacy content or for dynamic content generated in real-time. Furthermore, as an e-commerce platform, we rely on various third-party plugins and payment gateways; ALUNÁRA assumes no responsibility for accessibility barriers introduced by these external tools, as their code and functionality are beyond our direct control.
5. ACCESSIBILITY OF PHYSICAL PREMISES
ALUNÁRA operates primarily as a digital brand and distributes its products through a network of third-party retailers and partner locations. We do not own, operate, or control the physical stores where our products may be displayed or sold. Consequently, we cannot guarantee the accessibility of these physical locations, including their entrances, parking facilities, or interior navigation. The responsibility for complying with physical accessibility standards, such as the ADA Standards for Accessible Design or local building codes, lies solely with the owners and operators of those retail establishments.
We encourage our retail partners to maintain accessible environments, but we have no legal authority to enforce such standards upon them. Customers wishing to visit a physical location to view our products are advised to contact the specific retailer directly to inquire about their accessibility features. ALUNÁRA explicitly disclaims any liability for accessibility barriers encountered at third-party locations that stock or sell our merchandise.
6. COMPATIBLE ASSISTIVE TECHNOLOGIES
We aim for our website to be compatible with a reasonable range of commonly used assistive technologies, including standard screen readers, screen magnifiers, and speech recognition software. We test our site periodically using widely available browsers and tools to identify major issues. However, given the vast array of devices, operating systems, and assistive software versions available in the market, we cannot guarantee compatibility with every specific combination of technologies. Users may experience varied levels of functionality depending on their specific setup.
Our site is optimized for modern web browsers, and we cannot ensure full accessibility for users accessing our content through outdated or unsupported browser versions. We reserve the right to discontinue support for older technologies that hinder our ability to provide a secure and modern user experience. While we strive to support the tools most frequently used by our customers, we do not commit to making our digital assets compatible with custom, beta, or niche assistive technologies that are not widely adopted.
7. PROCESS TO REPORT ACCESSIBILITY ISSUES
We welcome feedback on the accessibility of our website and products. If you encounter any barriers while accessing our digital content, please contact us at wellness@alunara.life. When contacting us, please provide specific details about the issue, including the webpage URL and the type of assistive technology you were using. This information will assist us in evaluating the problem. Please note that while we value your input, the submission of a report does not create an obligation for us to resolve the issue within a specific timeframe or to implement a specific fix.
We evaluate all accessibility feedback on a case-by-case basis, considering factors such as technical feasibility, cost, and the overall impact on our user base. We reserve the right to determine the appropriate course of action for each report, which may include alternative methods of access or future planned improvements. We do not guarantee a personal response to every submission, nor do we commit to a specific resolution timeline, ensuring we maintain the flexibility to manage our technical backlog effectively.
8. CONTINUOUS IMPROVEMENTS AND UPDATES
Accessibility is not a one-time project but an integral part of our ongoing digital evolution. ALUNÁRA is committed to reviewing and updating our accessibility practices as our business grows and as technology advances. We strive to incorporate accessibility considerations into future updates of our website and digital products. However, the pace of these improvements is determined solely by our operational capacity and strategic priorities. We do not commit to a fixed schedule of updates or to the immediate implementation of new accessibility standards as they are released.
We acknowledge that as we add new content and features to our site, temporary accessibility issues may arise. We ask for patience and understanding as we work to address these issues within our regular maintenance cycles. Our commitment to improvement is subject to our budgetary constraints and technical resources, and we reserve the right to defer accessibility enhancements that would impose an undue burden on our operations.
9. KNOWN LIMITATIONS
Despite our best efforts, users may experience some limitations when using our website. Known issues may include, but are not limited to: third-party checkout processes that may not be fully accessible, older PDF documents or images that may lack text alternatives, and video content that may not yet have comprehensive captions. Additionally, some visual elements designed for aesthetic purposes may have contrast ratios that do not strictly meet high-level standards. We identify these limitations to be transparent about the current state of our accessibility.
We are aware of these potential barriers and may address them in future updates as resources allow. However, we do not guarantee that all known limitations will be resolved. By using our website, users acknowledge that these limitations exist and that ALUNÁRA is not liable for any inconvenience or inability to access specific content resulting from these technical constraints. We provide our content “as is” regarding its accessibility features.
10. CONTACT INFORMATION
For any questions, concerns, or suggestions regarding this Accessibility Policy or the accessibility of our services, please contact us via email at wellness@alunara.life. This email address is the primary channel for all accessibility-related communications. We strive to review inquiries in a timely manner, but we do not guarantee immediate responses, especially during periods of high volume or outside of standard business hours.
Please be aware that our customer service team may not have technical expertise in web accessibility. Technical issues reported through this channel will be forwarded to the appropriate department for review according to our internal workflows. We reserve the right to prioritize inquiries based on severity and impact, and we may not be able to provide detailed technical explanations regarding the resolution of reported issues.
11. POLICY UPDATES
ALUNÁRA reserves the right to modify, amend, or replace this Accessibility Policy at any time, at our sole discretion, to reflect changes in our practices, legal requirements, or technological capabilities. Any changes will be effective immediately upon posting the updated policy on our website. We are not obligated to provide individual notice of changes to this policy, and it is the user’s responsibility to review this page periodically to stay informed about our accessibility commitments.
Your continued use of our website and products following the posting of any changes constitutes your acceptance of the revised policy. We maintain the flexibility to adjust our accessibility standards and goals as necessary to ensure the sustainability and growth of our business, without being bound by previous versions of this document.
Warranty, Refund, & Shipping
1. PRODUCT NATURE AND DISCLAIMER OF RESULTS
The Alunára Beauty Pillow is an ergonomic product engineered with a design intended to minimize facial contact during sleep. While the product is designed to assist in preventing sleep compression wrinkles, the user acknowledges that results are subjective and may vary significantly based on individual sleeping habits, skin type, and usage patterns.
This product is not a medical device and should not be used as a substitute for professional medical treatment. ALUNÁRA makes no representations, warranties, or guarantees regarding the elimination of existing wrinkles, the prevention of new ones, or specific health benefits. By purchasing this product, the customer accepts that it is a comfort accessory and assumes full responsibility for its use.
2. HYGIENE POLICY AND RETURNS
Due to the intimate and sanitary nature of our products (bedding and sleep accessories), we maintain a strict NO RETURN and NO EXCHANGE policy for any item where the protective safety packaging has been opened, unsealed, or tampered with. This policy is enforced without exception to ensure the health and safety of all our customers.
We do not offer returns or refunds based on “buyer’s remorse,” personal preference, comfort subjectivity, or dissatisfaction with the firmness or texture of the product once the seal is broken. The customer acknowledges that the sale is final upon the opening of the packaging.
3. INSPECTION PERIOD AND LIMITED WARRANTY (24 HOURS)
It is the sole responsibility of the customer to open and inspect the product immediately upon receipt. ALUNÁRA offers a limited warranty covering only verifiable factory defects or physical damage incurred prior to delivery. To be eligible for this warranty, the customer must report the issue to our support team within a strict period of 24 hours from the documented time of delivery.
Failure to report any defects or damage within this 24-hour window constitutes an absolute and irrevocable acceptance of the product in its current condition. After this period expires, the warranty is void, and ALUNÁRA assumes no liability for any defects, damages, or shortages. Claims must be accompanied by photographic evidence and the original order number to be processed.
4. PRODUCT CARE AND VOIDANCE OF WARRANTY
The Alunára Beauty Pillow is manufactured with specialized memory foam that requires specific care. The product must never be placed in a washing machine nor exposed to direct sunlight or high heat sources, as this will degrade the material structure.
Any warranty provided is automatically and immediately void if the product shows signs of improper care, washing, exposure to elements, misuse, alteration, or negligence. ALUNÁRA reserves the right to deny any claim where the product condition suggests a failure to follow these care instructions.
5. PAYMENTS AND FINANCIAL SECURITY
All payment transactions are processed externally through “Recurrente,” a third-party payment gateway. ALUNÁRA does not collect, store, or have access to your sensitive financial data, such as full credit card numbers, CVC codes, or expiration dates.
By completing a purchase, you represent and warrant that you are the authorized owner of the payment method used or have express permission to use it. ALUNÁRA assumes no liability for any data breach, error, or unauthorized transaction that occurs within the “Recurrente” platform or any other third-party payment processor.
6. SHIPPING, CUSTOMS, AND IMPORT DUTIES
Delivery times provided on the website or via email are estimates only and do not constitute a guarantee of delivery by a specific date. ALUNÁRA is not liable for delays caused by the courier service, logistical complications, or customs processing.
For international shipments, the customer acts as the importer of record. The customer is solely responsible for paying all applicable import taxes, customs duties, tariffs, and fees levied by the destination country. Refusal to pay these fees resulting in the return or abandonment of the package does not entitle the customer to a refund of the shipping costs or the product value.
7. DELIVERY RESPONSIBILITY AND RISK OF LOSS
A. Incorrect Addresses: The customer is solely responsible for providing accurate and complete shipping details at checkout. ALUNÁRA accepts no liability for products lost, delayed, or undelivered due to incorrect, incomplete, or outdated address information provided by the customer. If a package is returned to us due to an address error, the customer shall be responsible for the cost of re-shipping.
B. Transfer of Risk: All purchases from ALUNÁRA are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to the customer upon our delivery to the carrier (courier). We are not responsible for lost or stolen packages once the tracking status shows “Delivered.” It is the customer’s responsibility to ensure a secure delivery location.
8. DATA COLLECTION FOR FULFILLMENT
For the exclusive purposes of billing, logistics, and successful delivery, ALUNÁRA collects necessary personal data, including but not limited to: full name, email address, phone number, billing identification (NIT/Passport), and complete physical address.
This data is handled confidentially and is shared strictly with logistics partners essential to the delivery process. For more detailed information on how we handle your data, please refer to our full Privacy Policy.
9. FORCE MAJEURE
ALUNÁRA shall not be liable for any failure to perform its obligations where such failure is a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, interruption or failure of electricity or telephone service, or global/local pandemics.
In such events, our obligations will be suspended for the duration of the Force Majeure event, and we reserve the right to cancel orders or delay shipments without penalty.
10. GOVERNING LAW
These terms and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of the Republic of Guatemala. Any dispute arising from this transaction shall be subject to the exclusive jurisdiction of the courts of Guatemala City.
11. MODIFICATIONS TO POLICY
ALUNÁRA reserves the right to update, change, or replace any part of this Warranty, Refund, and Shipping Policy at our sole discretion by posting updates and changes to our website. It is the customer’s responsibility to check our website periodically for changes. The policy in effect at the time of purchase shall govern that specific transaction.
LEGAL
Transparency and Commitment.
TERMS AND CONDITIONS
1. INTRODUCTION AND ACCEPTANCE OF TERMS
Welcome to ALUNÁRA. By accessing, browsing, or using our website www.alunara.life, or by purchasing any of our products, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions without reservation or limitation. This document constitutes a binding legal agreement between you and ALUNÁRA. If you do not agree with any part of these terms, you must refrain from using our services or purchasing our products immediately. The company reserves the right to restrict access to any user who fails to comply with the stipulations of this agreement.
Continued use of the platform or the acquisition of products implies tacit acceptance of any future updates to these terms. It is the sole responsibility of the user to periodically review this document to remain informed of the current conditions governing the commercial relationship. ALUNÁRA operates from the Republic of Guatemala and makes no representation that materials or services are appropriate or available for use in other locations; compliance with local laws applicable in your jurisdiction is the user’s responsibility.
2. GENERAL DESCRIPTION OF SERVICES
ALUNÁRA is engaged in the marketing of products focused on wellness and rest, including but not limited to luxury pillows and related accessories. The company reserves the absolute right to modify, suspend, or discontinue the offering of any product or service at any time and without prior notice. Product descriptions, images, and representations on the website are for reference and illustrative purposes only; the company does not guarantee that the display of colors or textures on the user’s screen will be accurate, nor that the final product will match the displayed images exactly.
Product availability is subject to stock and the company’s operational capacity, which may vary without the need for prior notification to the customer. ALUNÁRA reserves the right to limit the sales of its products or services to any person, geographic region, or jurisdiction as it deems appropriate at its sole discretion. Furthermore, the company reserves the authority to limit the quantities of any product or service offered and may reject orders that, in the company’s exclusive judgment, appear to be placed by dealers, resellers, or unauthorized distributors.
3. BASIC RESPONSIBILITIES
The user agrees to provide current, complete, and accurate information for all purchases and transactions made in our store. It is the customer’s sole responsibility to keep their account information updated, including email address, credit card numbers, and expiration dates, so that we may complete transactions and contact you as needed. ALUNÁRA assumes no liability for delivery failures or communication issues resulting from incorrect, incomplete, or outdated data provided by the user.
The use of purchased products is the sole responsibility of the customer. The user agrees to use ALUNÁRA products only for their intended purposes and in a lawful manner. It is strictly prohibited to use our products for any illegal or unauthorized purpose, or to violate any laws in your jurisdiction during the use of the service. The company shall not be held liable for misuse, negligence, or use contrary to general instructions that the customer may apply to the products, nor for any physical or material consequences derived thereof.
4. INTELLECTUAL PROPERTY
All content present on the website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the exclusive property of ALUNÁRA or its content suppliers and is protected by intellectual property laws in force in Guatemala and international treaties. The ALUNÁRA brand, as well as its trade dress, may not be used in connection with any product or service that is not owned by us, in any manner that is likely to cause confusion among customers, or that disparages or discredits the company.
The user is granted a limited, non-exclusive, and revocable license to access and make personal use of the website, but not to download (other than page caching) or modify any portion of it without the express written consent of ALUNÁRA. Any unauthorized use of the material, including reproduction, modification, distribution, transmission, republication, display, or performance of the content of this site is strictly prohibited and may result in civil and criminal legal actions.
5. PAYMENT POLICY
Prices for our products are subject to change at any time without prior notice. ALUNÁRA reserves the right to modify or discontinue the service (or any part or content thereof) without prior notification. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service. Payment processing is conducted through third-party platforms; therefore, the company does not store complete financial data and is not responsible for errors, security breaches, or technical issues arising from such external payment platforms.
Confirmation of a purchase order does not constitute final acceptance by ALUNÁRA. We reserve the right to refuse or cancel any order for any reason, including, but not limited to, pricing errors, inaccuracies in product information, or suspicion of fraud. In the event that a charge is made and the order is subsequently canceled by the company, a refund will be processed according to internal procedures and bank processing times, without generating any right to additional compensation for the customer.
6. CANCELLATIONS
ALUNÁRA reserves the right to accept or reject order cancellation requests at its sole discretion. Cancellation requests by the customer will be evaluated individually and will be subject to the status of order processing at the time of the request. There is no guarantee regarding the possibility of canceling an order once it has entered the logistics or preparation system. Should the company decide to approve a cancellation or return, it shall be governed by the internal policies in force at that time, and deductions for administrative or management expenses may apply as appropriate.
Any product return or exchange will be subject to verification of the product’s condition by our quality control team. ALUNÁRA reserves the right to reject returns of products that, in its judgment, show signs of use, damage, tampering, or do not have their original packaging in acceptable conditions. The company is not obligated to perform exchanges or returns due to subjective customer dissatisfaction or errors in product selection by the user, except where applicable law imperatively requires it and to the minimum extent required.
7. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ALUNÁRA, its directors, employees, affiliates, agents, contractors, interns, suppliers, and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from the use of any of the services or products acquired.
Our products are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. ALUNÁRA does not guarantee that the use of our products will correct pre-existing physical, medical, or sleep issues. The use of the pillow and other products is the user’s decision, and the company disclaims responsibility for specific results or subjective health benefits.
8. CONFIDENTIALITY
Personal information submitted through the store is governed by our internal data management. ALUNÁRA implements reasonable measures to protect user information; however, the user acknowledges that no data transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security nor be held responsible for unauthorized access, hacking, or data leaks beyond our direct control or that are the responsibility of third-party service providers.
The company reserves the right to disclose personal information if required by law or if the user violates our Terms of Service. Furthermore, we may share generic and aggregated non-personally identifiable information with third parties for marketing, advertising, or other commercial uses. The user agrees that electronic communication is the primary means of contact and that any notice sent to the provided email address shall be deemed delivered and effective.
9. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you services or products shall be governed by and construed exclusively in accordance with the laws of the Republic of Guatemala. Any dispute, controversy, or claim arising out of or in relation to these terms, their breach, termination, or validity, shall be resolved by the competent courts of Guatemala City.
The user expressly waives any other venue or jurisdiction that might correspond to them by reason of their present or future domicile or for any other cause. The failure of ALUNÁRA to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. If any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these terms, without such determination affecting the validity and enforceability of any other remaining provisions.
10. CONTACT INFORMATION
For any inquiries related to these Terms of Service or the products offered, the user may contact us via email at wellness@alunara.life. The receipt of emails does not imply an immediate obligation to respond nor the acceptance of claims or requests raised therein.
ALUNÁRA will address received communications according to its operational availability and order of arrival, reserving the right not to respond to communications considered spam, offensive, irrelevant, or not originating from verified customers or legitimate users of the platform. The contact information provided is the sole official channel for the receipt of legal or administrative notifications.
11. FORCE MAJEURE
ALUNÁRA shall not be liable for total or partial non-compliance, nor for delays in the fulfillment of its obligations, when such non-compliance or delay is due to causes of force majeure or acts of God. Force majeure shall be understood as any event beyond the reasonable control of the company, including, but not limited to: natural disasters, pandemics, epidemics, strikes, civil unrest, wars, acts of terrorism, telecommunications network failures, power supply interruptions, global supply chain issues, government restrictions, or embargoes.
In the event of a force majeure occurrence, the company’s obligations shall be suspended for the duration of the cause preventing their fulfillment, extending the deadline for such fulfillment for a period equal to the duration of the force majeure cause. If the situation persists for a time deemed excessive by the company, ALUNÁRA may, at its sole discretion, cancel the affected orders without any liability beyond the refund of the amount paid, if applicable and subject to financial possibilities at that time.
12. CHANGES TO TERMS
The user can review the most current version of the Terms of Service at any time on this page. ALUNÁRA reserves the right, at its sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is the user’s responsibility to check our website periodically for changes.
Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. The company is under no obligation to individually notify users of modifications made, with publication on the website being sufficient notice for all legal purposes.
PRIVACY POLICY
1. INTRODUCTION AND SCOPE
Welcome to ALUNÁRA. This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users of the www.alunara.life website. By accessing or using our services, you acknowledge that you have read, understood, and agreed to be bound by the terms of this policy without reservation. This document applies to the website and all products and services offered by ALUNÁRA. We reserve the right to process data according to our operational criteria and internal policies, which may evolve over time to adapt to new commercial realities or regulatory requirements.
Your continued use of our platforms constitutes your express and informed consent to the data practices described herein. If you do not agree with any part of this policy, you must refrain from using our services immediately. This policy is designed to comply with minimum legal standards while preserving our ability to operate efficiently; therefore, nothing in this document shall be interpreted as creating obligations beyond those strictly mandated by applicable law. We assume no responsibility for the privacy practices of third-party websites that may be linked to or from our services.
2. INFORMATION WE COLLECT
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features, or resources we make available. The types of personal data we may collect include, but are not limited to, names, surnames, country or region, physical address, city, department or state, postal code, phone number, and email address. We collect this information only if users voluntarily submit such information to us or if it is necessary for the execution of a commercial transaction.
In addition to the information you provide directly, we may collect non-personal identification information about users whenever they interact with our site. This may include the browser name, the type of computer, and technical information about users’ means of connection to our site, such as the operating system and the Internet service providers utilized, along with other similar information. We reserve the right to collect any data point we deem necessary for our commercial operations and fraud prevention mechanisms, subject to our internal policies and business criteria.
3. HOW WE USE INFORMATION
ALUNÁRA collects and uses users’ personal information for legitimate business purposes, including but not limited to improving customer service, personalizing the user experience, and processing transactions efficiently. We may use the information users provide about themselves when placing an order only to provide service to that order and to maintain our internal records. We do not share this information with outside parties except to the extent necessary to provide the service or as required by our operational logistics. Furthermore, we may use the email address provided to send user information and updates pertaining to their order, as well as to respond to their inquiries, questions, and other requests.
We may also use the information collected to analyze trends, administer the site, track users’ movements around the site, and gather demographic information about our user base as a whole. This data helps us to improve our products and services and to develop new offerings. By providing your information, you grant us the right to use your data for marketing and promotional purposes, subject to your right to opt-out where required by law. We reserve the right to process data according to our operational criteria to ensure the sustainability and growth of our business.
4. DATA STORAGE AND SECURITY
We adopt data collection, storage, and processing practices and security measures that we consider appropriate to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site. However, the user acknowledges that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot and do not guarantee its absolute security.
ALUNÁRA assumes no liability for any security breach, hacking, data loss, or unauthorized access that occurs despite our implementation of reasonable security measures. The user is solely responsible for maintaining the confidentiality of their account credentials and for restricting access to their computer or device. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to modify our security protocols at any time according to our technical and operational availability without prior notice.
5. SHARING INFORMATION WITH THIRD PARTIES
We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. Additionally, we may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters, processing payments, or managing logistics. We may share your information with these third parties for those limited purposes.
We do not assume responsibility for the use that third parties make of the information provided to them for the execution of services. Our liability is limited to the transfer of data to reputable providers, but we do not control their internal data processing policies. We reserve the right to change our service providers and partners at our sole discretion without the obligation to notify users, provided that such changes do not materially degrade the level of data protection required by applicable law.
6. USER RIGHTS REGARDING THEIR DATA
Users may have certain rights regarding their personal data under applicable local laws, which may include the right to access, correct, or request the deletion of their personal information. To exercise these rights, users must contact us through the official channels provided in this policy. We will respond to such requests subject to our operational availability and within a timeframe that we consider reasonable, or as strictly mandated by law. We reserve the right to verify the identity of the requester before processing any request to protect the privacy and security of our records.
Please note that we may retain certain information as required by law or for legitimate business purposes, such as record-keeping and fraud prevention. The exercise of some rights may limit or prevent us from providing certain services or products to you. We do not commit to specific response times beyond what is legally mandatory, and we reserve the right to reject requests that are frivolous, vexatious, or impractical to fulfill due to technical limitations.
7. USE OF COOKIES AND SIMILAR TECHNOLOGIES
Our site may use “cookies” and similar tracking technologies to enhance the user experience. This includes, but is not limited to, tools such as Google Analytics, Google Search Console, Microsoft Clarity, and Microsoft Webmaster Tools. These technologies help us understand how users interact with our website, identify technical issues, and optimize our marketing strategies. User’s web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them.
Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly. By continuing to use our website without changing your browser settings, you consent to our use of cookies and other tracking technologies. We assume no responsibility for the data collection practices of third-party analytics providers, as their operations are governed by their own privacy policies and terms of service.
8. INTERNATIONAL DATA TRANSFERS
ALUNÁRA operates primarily from Guatemala, but our digital infrastructure and service providers may be located in various jurisdictions around the world. Consequently, your information may be transferred to, stored, and processed in countries other than your country of residence, which may have data protection laws that are different from those of your country. By submitting your information and using our services, you expressly consent to such transfers, storage, and processing outside of your jurisdiction.
We implement measures we consider reasonable to ensure that your data is treated securely during these transfers. However, we do not guarantee that the data protection standards in recipient countries will be identical to those in your country of origin. We maintain the flexibility to transfer data to any jurisdiction necessary for our business operations, subject to our internal policies and commercial criteria.
9. PROTECTION OF MINORS
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information from our files. However, we do not assume responsibility for verifying the age of our users.
It is the responsibility of parents or legal guardians to monitor their children’s internet usage. If you believe that we might have any information from or about a child, please contact us. We reserve the right to terminate accounts or block access to users who we suspect are under the legal age limit, at our sole discretion.
10. CHANGES TO THE PRIVACY POLICY
ALUNÁRA has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
We are not obligated to provide individual notice of changes to this policy. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes. We reserve the right to modify our privacy practices according to our needs without prior consultation.
11. CONTACT FOR PRIVACY MATTERS
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at wellness@alunara.life. Please note that sending a communication does not create an immediate obligation for us to respond or to act upon your request, except as required by law.
We will address inquiries according to our technical and operational availability. We reserve the right to ignore or discard communications that are deemed to be spam, abusive, or irrelevant to privacy matters.
12. APPLICABLE LEGISLATION
This Privacy Policy and any disputes related to it or to the handling of your data shall be governed by and construed in accordance with the laws of the Republic of Guatemala, without regard to its conflict of law principles. Any legal action or proceeding arising under this Policy will be brought exclusively in the courts located in Guatemala.
By using our services, you waive any objection to the jurisdiction and venue of such courts. If any provision of this policy is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this policy shall otherwise remain in full force and effect.
COOKIE POLICY
1. INTRODUCTION AND DEFINITION OF COOKIES
This Cookie Policy explains how ALUNÁRA uses cookies and similar tracking technologies when you visit our website www.alunara.life. By accessing, browsing, or using our website, you expressly consent to the use of cookies as described in this policy, subject to the settings you may choose in your browser. We define “cookies” broadly to include not only traditional HTTP cookies but also pixels, beacons, local storage, scripts, and any other data collection technology we may implement in the future. These technologies allow us to collect information about your browsing habits, device specifications, and interactions with our platform to ensure the proper functioning of our services and to optimize our commercial operations.
We reserve the right to implement new tracking technologies at any time without prior notice, as we deem appropriate for our operations. The use of the term “cookies” in this policy is intended to be illustrative and not exhaustive, covering any mechanism that stores or accesses data on a user’s device. Our primary goal in using these technologies is to enhance the user experience, analyze trends, and administer the website effectively, but we do not guarantee that the deployment of these technologies will result in a specific level of site performance or customization for every user.
2. TYPES OF COOKIES WE USE
We may use various types of cookies depending on our operational needs and technical requirements. These generally fall into categories such as session cookies, which are temporary and expire once you close your browser, and persistent cookies, which remain on your device for a period determined by us or by the cookie’s internal settings. We may also utilize first-party cookies, which are set directly by us, and third-party cookies, which are set by external domains or service providers we partner with. The specific classification of cookies we use is subject to change based on our technical infrastructure and business strategies.
We do not commit to maintaining a static list of cookies, as the dynamic nature of e-commerce requires constant updates to our technological stack. Therefore, the types of cookies active on our site at any given moment may vary. We reserve the right to categorize cookies according to our internal criteria and to modify these categories as we see fit. By using our site, you acknowledge that the mix of session and persistent, as well as first and third-party cookies, is fluid and determined solely by ALUNÁRA’s operational discretion.
3. PURPOSE AND USE OF COOKIES
The cookies we deploy serve multiple purposes, including but not limited to essential security functions, load balancing, and user authentication. We use these technologies to remember your preferences, such as language settings or items in your shopping cart, and to assist in the seamless navigation of our website. Additionally, we utilize cookies for analytical and performance purposes to understand how visitors interact with our content, which allows us to improve our services. We may also use cookies for marketing and advertising purposes to deliver relevant content to you on and off our site, according to our commercial interests.
While we strive to use cookies to enhance functionality, we do not guarantee that the use of cookies will prevent all errors or interruptions in service. The data collected through these technologies helps us identify issues and optimize our platform, but the extent of this optimization is subject to our technical availability and resource allocation. We reserve the right to process data collected via cookies for any legitimate business purpose we deem necessary, including fraud prevention and the protection of our intellectual property rights.
4. THIRD-PARTY COOKIES
Our website incorporates cookies and tracking technologies from third-party service providers to facilitate analytics, advertising, and social media integration. These providers may include, but are not limited to, Google (Analytics, Search Console), Microsoft (Clarity, Webmaster Tools), and other partners we may engage with in the future. These third parties may collect information about your online activities over time and across different websites. We do not control the specific cookies used by these third parties nor their data processing policies, and we assume no responsibility for their practices or the security of the data they collect.
The inclusion of third-party services on our website does not imply an endorsement of their privacy practices. We maintain the flexibility to change, add, or remove third-party providers at our sole discretion without the obligation to notify users individually. It is the user’s responsibility to review the privacy and cookie policies of these third parties to understand how they handle data. ALUNÁRA expressly disclaims any liability for damages or privacy breaches resulting from the use of third-party cookies or the actions of external vendors.
5. MANAGEMENT AND CONTROL OF COOKIES
You have the ability to accept or decline cookies through your web browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, please be aware that disabling cookies may prevent you from taking full advantage of the website and may render certain features or services unavailable or non-functional. We do not guarantee the functionality of our site if you choose to block or delete cookies, and we are not responsible for any degraded user experience that results from such actions.
We do not provide a proprietary tool for managing individual cookies on our site beyond what is legally required in specific jurisdictions, relying instead on the standard controls provided by web browsers. It is your responsibility to manage your device’s settings according to your privacy preferences. Any mechanism we might provide to manage consent is subject to our operational availability and may be updated or removed at our discretion. We assume no liability for the failure of browser settings or third-party tools to effectively block or manage cookies.
6. ESSENTIAL VS. NON-ESSENTIAL COOKIES
We categorize certain cookies as “essential” or “strictly necessary” because they are required for the technical operation of our website, such as secure login, transaction processing, and fraud detection. These cookies cannot be switched off in our systems without critically affecting the site’s functionality. We reserve the right to determine which cookies fall into this category based on our technical assessment. Other cookies, such as those used for analytics or marketing, may be considered non-essential, and their use may depend on your consent where required by applicable law.
However, the distinction between essential and non-essential cookies is subject to our operational criteria and may evolve as our website’s functionality changes. We do not commit to a permanent classification of any specific cookie. In jurisdictions where implicit consent is permitted, your continued use of the site constitutes acceptance of both essential and non-essential cookies. We reserve the right to deploy any technology we deem critical for our business continuity and security without prior specific consent, to the maximum extent permitted by law.
7. DURATION OF COOKIES
The duration for which cookies remain on your device varies significantly depending on the type of cookie and its specific purpose. Some cookies are deleted immediately upon closing your browser, while others may persist for months or years to ensure continuity of your user experience or for long-term analytics. We do not commit to specific expiration dates for any cookies, as these parameters are subject to change based on our technical needs and the default settings of our third-party providers.
We reserve the right to adjust the lifespan of our cookies as we consider necessary for our operations. Users should not assume that cookies will expire within a specific timeframe. It is the user’s responsibility to manually clear cookies from their device if they wish to ensure their removal before the expiration period set by the technology. We assume no responsibility for data retained on your device due to persistent cookies that have not yet reached their expiration date.
8. INTERNATIONAL DATA TRANSFERS
Given the global nature of the internet and our business, the data collected through cookies may be transferred to, stored, and processed in countries outside of your jurisdiction, including but not limited to Guatemala, the United States, and member states of the European Union. By using our website and consenting to our use of cookies, you acknowledge and agree to the transfer of your data to countries that may have different data protection laws than your country of residence.
We implement measures we consider reasonable to protect your data during these transfers, but we do not guarantee that international data protection standards will be identical to those in your home country. We maintain the flexibility to transfer cookie data to any location where we or our service providers maintain facilities, subject to our operational requirements. Your continued use of the site constitutes your express consent to such international processing and transfer of data.
9. UPDATES TO THIS POLICY
ALUNÁRA reserves the right to modify, amend, or replace this Cookie Policy at any time and at our sole discretion. Any changes will be effective immediately upon posting the updated policy on our website. We may, but are not obligated to, provide additional notice of significant changes. It is your responsibility to review this page periodically to stay informed about our use of cookies and related technologies.
Your continued use of the website after any changes to this policy constitutes your acceptance of the revised terms. We do not commit to notifying users of every technical change in our cookie deployment, as this would hinder our operational agility. We reserve the right to alter our practices regarding cookies and tracking technologies according to our evolving business needs without prior consultation.
10. CONTACT INFORMATION
If you have questions regarding this Cookie Policy or our use of tracking technologies, you may contact us at wellness@alunara.life. Please note that while we provide this contact channel for your convenience, we do not commit to a specific response time or to the resolution of technical inquiries related to browser settings or third-party software.
We will address inquiries according to our availability and internal priorities. We reserve the right to disregard communications that are not directly related to the scope of this policy or that we deem to be abusive or spam. This email address is the sole official channel for inquiries regarding our cookie practices.
11. APPLICABLE LEGISLATION
This Cookie Policy and any disputes arising from the use of cookies on our website shall be governed by the laws of the Republic of Guatemala. While we strive to comply with international standards such as the GDPR or CCPA where applicable to our operations, the interpretation of this policy shall be primarily subject to Guatemalan jurisdiction.
By using our site, you agree to submit to the exclusive jurisdiction of the courts of Guatemala for any matter related to this policy. If any provision of this document is found to be invalid or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, while the remaining provisions shall remain in full force and effect.
ACCESSIBILITY POLICY
1. STATEMENT OF COMMITMENT TO ACCESSIBILITY
ALUNÁRA is dedicated to the principle of inclusivity and strives to provide a digital experience that is accessible to the widest possible audience, regardless of technology or ability. We acknowledge the importance of digital accessibility as a fundamental aspect of our customer service and brand values. However, we also recognize that achieving total accessibility is an ongoing process that involves constant adaptation to new technologies and standards. Therefore, our commitment is to make reasonable efforts, within our operational capabilities and available resources, to ensure that our website and products are accessible to individuals with disabilities.
We approach accessibility as a continuous journey rather than a finite destination. While we aim to align our digital presence with best practices, we do not guarantee that every component of our service will be error-free or fully accessible at all times. Our efforts are guided by a good-faith intention to remove barriers, subject to the technical and economic feasibility of implementing specific solutions. We reserve the right to prioritize accessibility improvements based on our internal criteria, customer feedback, and the impact on our overall business operations.
2. APPLICABLE ACCESSIBILITY STANDARDS
To guide our accessibility efforts, ALUNÁRA uses the Web Content Accessibility Guidelines (WCAG) developed by the World Wide Web Consortium (W3C) as a primary reference framework. We aspire to align our web content with these guidelines to the extent that is commercially and technically reasonable for our organization. While we look to standards such as WCAG 2.1 as a benchmark for our development and design decisions, we do not claim strict or full conformance with any specific level of these guidelines at any given moment. Our adoption of these standards is voluntary and serves as a roadmap for improvement rather than a binding legal commitment to perfection.
In operating across multiple jurisdictions, including the United States and the European Union, we acknowledge various legal frameworks such as the Americans with Disabilities Act (ADA) and applicable European directives. We strive to comply with the essential requirements of these regulations regarding non-discrimination and digital access. However, our compliance strategy is based on a flexible interpretation that accounts for the size of our business, the nature of our products, and the evolving interpretation of these laws. We maintain the discretion to interpret these standards in a manner that balances accessibility needs with our operational reality.
3. IMPLEMENTED ACCESSIBILITY MEASURES
ALUNÁRA implements various measures to support accessibility within our digital environment, which may include integrating accessibility considerations into our internal design and procurement processes. We strive to educate our team on the importance of inclusive design and, where feasible, we utilize automated tools to identify and address potential barriers. These measures are applied according to our available resources and technical expertise, and we do not commit to a specific schedule of audits or training sessions. Our approach is to address accessibility issues as they are identified and prioritized, rather than adhering to a rigid implementation protocol.
We also endeavor to work with third-party vendors and platform providers who share our commitment to accessibility. However, given the complexity of the digital supply chain, we cannot control or guarantee the accessibility measures taken by external partners. Our implementation of accessibility features is subject to the limitations of the platforms and software we utilize to operate our e-commerce business. We reserve the right to modify our internal accessibility measures and strategies at any time without prior notice, as we deem appropriate for our business objectives.
4. ACCESSIBILITY OF WEBSITE AND DIGITAL CONTENT
We are actively working to improve the user experience of our website, www.alunara.life, for all visitors. This includes efforts to provide text alternatives for non-text content, ensure keyboard navigability, and maintain consistent navigation structures where possible. Notwithstanding these efforts, users may encounter areas of the site that are not yet fully optimized for all accessibility needs. We do not guarantee that all features, specifically those reliant on complex interactive elements or third-party integrations, will function perfectly with every type of assistive technology.
Our website may contain multimedia content, such as videos and images, which we strive to make accessible through captions or descriptions when resources permit. However, we do not commit to providing alternative formats for every piece of legacy content or for dynamic content generated in real-time. Furthermore, as an e-commerce platform, we rely on various third-party plugins and payment gateways; ALUNÁRA assumes no responsibility for accessibility barriers introduced by these external tools, as their code and functionality are beyond our direct control.
5. ACCESSIBILITY OF PHYSICAL PREMISES
ALUNÁRA operates primarily as a digital brand and distributes its products through a network of third-party retailers and partner locations. We do not own, operate, or control the physical stores where our products may be displayed or sold. Consequently, we cannot guarantee the accessibility of these physical locations, including their entrances, parking facilities, or interior navigation. The responsibility for complying with physical accessibility standards, such as the ADA Standards for Accessible Design or local building codes, lies solely with the owners and operators of those retail establishments.
We encourage our retail partners to maintain accessible environments, but we have no legal authority to enforce such standards upon them. Customers wishing to visit a physical location to view our products are advised to contact the specific retailer directly to inquire about their accessibility features. ALUNÁRA explicitly disclaims any liability for accessibility barriers encountered at third-party locations that stock or sell our merchandise.
6. COMPATIBLE ASSISTIVE TECHNOLOGIES
We aim for our website to be compatible with a reasonable range of commonly used assistive technologies, including standard screen readers, screen magnifiers, and speech recognition software. We test our site periodically using widely available browsers and tools to identify major issues. However, given the vast array of devices, operating systems, and assistive software versions available in the market, we cannot guarantee compatibility with every specific combination of technologies. Users may experience varied levels of functionality depending on their specific setup.
Our site is optimized for modern web browsers, and we cannot ensure full accessibility for users accessing our content through outdated or unsupported browser versions. We reserve the right to discontinue support for older technologies that hinder our ability to provide a secure and modern user experience. While we strive to support the tools most frequently used by our customers, we do not commit to making our digital assets compatible with custom, beta, or niche assistive technologies that are not widely adopted.
7. PROCESS TO REPORT ACCESSIBILITY ISSUES
We welcome feedback on the accessibility of our website and products. If you encounter any barriers while accessing our digital content, please contact us at wellness@alunara.life. When contacting us, please provide specific details about the issue, including the webpage URL and the type of assistive technology you were using. This information will assist us in evaluating the problem. Please note that while we value your input, the submission of a report does not create an obligation for us to resolve the issue within a specific timeframe or to implement a specific fix.
We evaluate all accessibility feedback on a case-by-case basis, considering factors such as technical feasibility, cost, and the overall impact on our user base. We reserve the right to determine the appropriate course of action for each report, which may include alternative methods of access or future planned improvements. We do not guarantee a personal response to every submission, nor do we commit to a specific resolution timeline, ensuring we maintain the flexibility to manage our technical backlog effectively.
8. CONTINUOUS IMPROVEMENTS AND UPDATES
Accessibility is not a one-time project but an integral part of our ongoing digital evolution. ALUNÁRA is committed to reviewing and updating our accessibility practices as our business grows and as technology advances. We strive to incorporate accessibility considerations into future updates of our website and digital products. However, the pace of these improvements is determined solely by our operational capacity and strategic priorities. We do not commit to a fixed schedule of updates or to the immediate implementation of new accessibility standards as they are released.
We acknowledge that as we add new content and features to our site, temporary accessibility issues may arise. We ask for patience and understanding as we work to address these issues within our regular maintenance cycles. Our commitment to improvement is subject to our budgetary constraints and technical resources, and we reserve the right to defer accessibility enhancements that would impose an undue burden on our operations.
9. KNOWN LIMITATIONS
Despite our best efforts, users may experience some limitations when using our website. Known issues may include, but are not limited to: third-party checkout processes that may not be fully accessible, older PDF documents or images that may lack text alternatives, and video content that may not yet have comprehensive captions. Additionally, some visual elements designed for aesthetic purposes may have contrast ratios that do not strictly meet high-level standards. We identify these limitations to be transparent about the current state of our accessibility.
We are aware of these potential barriers and may address them in future updates as resources allow. However, we do not guarantee that all known limitations will be resolved. By using our website, users acknowledge that these limitations exist and that ALUNÁRA is not liable for any inconvenience or inability to access specific content resulting from these technical constraints. We provide our content “as is” regarding its accessibility features.
10. CONTACT INFORMATION
For any questions, concerns, or suggestions regarding this Accessibility Policy or the accessibility of our services, please contact us via email at wellness@alunara.life. This email address is the primary channel for all accessibility-related communications. We strive to review inquiries in a timely manner, but we do not guarantee immediate responses, especially during periods of high volume or outside of standard business hours.
Please be aware that our customer service team may not have technical expertise in web accessibility. Technical issues reported through this channel will be forwarded to the appropriate department for review according to our internal workflows. We reserve the right to prioritize inquiries based on severity and impact, and we may not be able to provide detailed technical explanations regarding the resolution of reported issues.
11. POLICY UPDATES
ALUNÁRA reserves the right to modify, amend, or replace this Accessibility Policy at any time, at our sole discretion, to reflect changes in our practices, legal requirements, or technological capabilities. Any changes will be effective immediately upon posting the updated policy on our website. We are not obligated to provide individual notice of changes to this policy, and it is the user’s responsibility to review this page periodically to stay informed about our accessibility commitments.
Your continued use of our website and products following the posting of any changes constitutes your acceptance of the revised policy. We maintain the flexibility to adjust our accessibility standards and goals as necessary to ensure the sustainability and growth of our business, without being bound by previous versions of this document.
WARRANTY, REFUND, AND SHIPPING POLICY
1. PRODUCT NATURE AND DISCLAIMER OF RESULTS
The Alunára Beauty Pillow is an ergonomic product engineered with a design intended to minimize facial contact during sleep. While the product is designed to assist in preventing sleep compression wrinkles, the user acknowledges that results are subjective and may vary significantly based on individual sleeping habits, skin type, and usage patterns.
This product is not a medical device and should not be used as a substitute for professional medical treatment. ALUNÁRA makes no representations, warranties, or guarantees regarding the elimination of existing wrinkles, the prevention of new ones, or specific health benefits. By purchasing this product, the customer accepts that it is a comfort accessory and assumes full responsibility for its use.
2. HYGIENE POLICY AND RETURNS
Due to the intimate and sanitary nature of our products (bedding and sleep accessories), we maintain a strict NO RETURN and NO EXCHANGE policy for any item where the protective safety packaging has been opened, unsealed, or tampered with. This policy is enforced without exception to ensure the health and safety of all our customers.
We do not offer returns or refunds based on “buyer’s remorse,” personal preference, comfort subjectivity, or dissatisfaction with the firmness or texture of the product once the seal is broken. The customer acknowledges that the sale is final upon the opening of the packaging.
3. INSPECTION PERIOD AND LIMITED WARRANTY (24 HOURS)
It is the sole responsibility of the customer to open and inspect the product immediately upon receipt. ALUNÁRA offers a limited warranty covering only verifiable factory defects or physical damage incurred prior to delivery. To be eligible for this warranty, the customer must report the issue to our support team within a strict period of 24 hours from the documented time of delivery.
Failure to report any defects or damage within this 24-hour window constitutes an absolute and irrevocable acceptance of the product in its current condition. After this period expires, the warranty is void, and ALUNÁRA assumes no liability for any defects, damages, or shortages. Claims must be accompanied by photographic evidence and the original order number to be processed.
4. PRODUCT CARE AND VOIDANCE OF WARRANTY
The Alunára Beauty Pillow is manufactured with specialized memory foam that requires specific care. The product must never be placed in a washing machine nor exposed to direct sunlight or high heat sources, as this will degrade the material structure.
Any warranty provided is automatically and immediately void if the product shows signs of improper care, washing, exposure to elements, misuse, alteration, or negligence. ALUNÁRA reserves the right to deny any claim where the product condition suggests a failure to follow these care instructions.
5. PAYMENTS AND FINANCIAL SECURITY
All payment transactions are processed externally through “Recurrente,” a third-party payment gateway. ALUNÁRA does not collect, store, or have access to your sensitive financial data, such as full credit card numbers, CVC codes, or expiration dates.
By completing a purchase, you represent and warrant that you are the authorized owner of the payment method used or have express permission to use it. ALUNÁRA assumes no liability for any data breach, error, or unauthorized transaction that occurs within the “Recurrente” platform or any other third-party payment processor.
6. SHIPPING, CUSTOMS, AND IMPORT DUTIES
Delivery times provided on the website or via email are estimates only and do not constitute a guarantee of delivery by a specific date. ALUNÁRA is not liable for delays caused by the courier service, logistical complications, or customs processing.
For international shipments, the customer acts as the importer of record. The customer is solely responsible for paying all applicable import taxes, customs duties, tariffs, and fees levied by the destination country. Refusal to pay these fees resulting in the return or abandonment of the package does not entitle the customer to a refund of the shipping costs or the product value.
7. DELIVERY RESPONSIBILITY AND RISK OF LOSS
A. Incorrect Addresses: The customer is solely responsible for providing accurate and complete shipping details at checkout. ALUNÁRA accepts no liability for products lost, delayed, or undelivered due to incorrect, incomplete, or outdated address information provided by the customer. If a package is returned to us due to an address error, the customer shall be responsible for the cost of re-shipping.
B. Transfer of Risk: All purchases from ALUNÁRA are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to the customer upon our delivery to the carrier (courier). We are not responsible for lost or stolen packages once the tracking status shows “Delivered.” It is the customer’s responsibility to ensure a secure delivery location.
8. DATA COLLECTION FOR FULFILLMENT
For the exclusive purposes of billing, logistics, and successful delivery, ALUNÁRA collects necessary personal data, including but not limited to: full name, email address, phone number, billing identification (NIT/Passport), and complete physical address.
This data is handled confidentially and is shared strictly with logistics partners essential to the delivery process. For more detailed information on how we handle your data, please refer to our full Privacy Policy.
9. FORCE MAJEURE
ALUNÁRA shall not be liable for any failure to perform its obligations where such failure is a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, interruption or failure of electricity or telephone service, or global/local pandemics.
In such events, our obligations will be suspended for the duration of the Force Majeure event, and we reserve the right to cancel orders or delay shipments without penalty.
10. GOVERNING LAW
These terms and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of the Republic of Guatemala. Any dispute arising from this transaction shall be subject to the exclusive jurisdiction of the courts of Guatemala City.
11. MODIFICATIONS TO POLICY
ALUNÁRA reserves the right to update, change, or replace any part of this Warranty, Refund, and Shipping Policy at our sole discretion by posting updates and changes to our website. It is the customer’s responsibility to check our website periodically for changes. The policy in effect at the time of purchase shall govern that specific transaction.